Important Notice: Temporary Delay in NamUs Services
Please be advised that NamUs is currently experiencing temporary processing and service delays. During this period, updates to case profiles, system notifications, and support responses may take longer than usual. We apologize for the delays and the inconvenience.

Lifecycle of a Case: Stages of Support and Investigative Resources

Lifecycle of a case in NamUs

Description

Case Entry Development Investigative Support Resolution Archival

Case Entry and Development: Regional System Administrators (RSA)

The RSA Team plays a crucial role in maintaining the integrity, security, and effectiveness of the NamUs database by:

Ensuring Case Completeness
Protecting Sensitive Data
Verifying & Authorizing Case Publication
Publishing Cases
Ongoing Case Monitoring & Updates

Investigative Support: The Cold Case Advisory (CCA) Team

The CCA Team supports case resolution by:

Engaging Agencies for Biometric Enhancements
Triaging Forensic & Analytical Service Requests
Providing Tailored Technical Assistance
Conducting Full Cold Case Reviews

Once a Case is Resolved

The RSA Team Ensures:

Compassionate and Comprehensive Case Closure
Thorough Resolution Review

The CCA Team Provides:

Biometric Verification & Documentation
Agency Feedback & Process Improvement
Enhanced Investigative Strategies